Warranty & RMA Terms

  1. All products sold by us are in carry-in warranty only. Both side shipping charges needs to be paid by the buyer to RMA the product which is outside of our policy window.

 

  1. On-Site warranty is only covered under brand’s reach, if your area is outside brand’s reach then your warranty service automatically changes to Carry-In service.

  2. Our shipping service for shipping RMA products back to you does not covers insurance for damage caused in transit and we are not liable for anything in such case.

 

  1. Where the words “Direct Warranty” or “Manufacturer Warranty” are mentioned it means warranty is direct by Manufacturer / Distributor. We do not have any legal or financial liability for the same. In case you face any issue in claiming the warranty feel free to contact us.

 

  1. We request the customer to send the copy of our invoice for warranty purposes always when there is a service problem for products. 

 

  1. Goods once sold will be accepted for warranty repair / replacement only if they are in good physical condition.

 

  1. Products with broken / burnt pins, pen / pencil markings, cracks, missing / tampered components / warranty stickers damaged will be rejected and considered warranty void in above conditions.

 

  1. Duration of RMA / WARRANTY CLAIM is as per brand’s concern, please do not argue with us for the delays as we have nothing to do with that, we are just helping you to get your product serviced / replaced.

 

  1. Warranty clause stand void for damage caused due to mishandling of equipment for any reasons causing damage of the products like lack of knowledge, improper handling, electricity problem etc., on the basis that under normal condition there  would have been no damage of the product.

 

  1. Warranty is against manufacturing defects only, and as per manufacturer’s warranty policy. In case manufacturer has a local service center then for warranty claims customers has to approach the service center directly with their purchase details.

 

  1. Products under warranty will either be repaired or replaced as per manufacturer/ supplier warranty policy.

 

  1. We reserve the right to reject material received for warranty without accessories, manuals, Software CD’s / DVD’s & outer box packing.

 

  1. Any service litigations or problems must address directly to manufacturers/distributors address only. We are not responsible for any litigation thereof.

 

  1. Warranty service will be given only where the full payment is made on the due date.

 

  1. This service (RMA / WARRANTY CLAIM) is not a guaranteed service which can be provided for lifetime, this is a special service by us to our customers who faces difficulties in claiming their warranty or does not have any local service center. We have all the rights to revoke this service without any prior notice.